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Of all the obstacles and surprises managers know are heading their way each day, the one they least anticipate and prepare for is the resignation of a seemingly happy and extremely valued employee. It’s the cement truck they never saw coming their way--but they could have.

This invaluable resource introduces managers to a powerful new engagement and retention tool that they absolutely must begin utilizing ASAP: the stay interview. Smart companies and managers who have realized the importance of being proactive with their employees and not taking anything for granted have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.

Written by the retention expert who pioneered the process, The Stay Interview shows managers how to:

Prepare for the stay interviewAnticipate an employee's top issuesRespond to difficult questionsListen effectively and dig deeperCraft a detailed and effective stay plan complete with timeline

Assess each employee's level of engagement, predict potential exits, and communicate results to upper management

When you have the right people in place, you can’t risk losing them. Complete with the five best questions to ask and sample scripts for different situations, The Stay Interview provides the key to saving yourself unnecessary headaches and surprises.

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Publisher ‏ : ‎ AMACOM; 1st edition (March 18, 2015)
Language ‏ : ‎ English
Paperback ‏ : ‎ 128 pages
ISBN-10 ‏ : ‎ 0814436498
ISBN-13 ‏ : ‎ 978-0814436493
Item Weight ‏ : ‎ 7.7 ounces
Dimensions ‏ : ‎ 5.9 x 0.65 x 9.05 inches
Reviewer: Chad A
Rating: 5.0 out of 5 stars
Title: Concise overview of stay interviewing
Review: I purchased this book after attending a webinar through SHRM where the author gave a short presentation on retaining millenials. This book further emphasizes what I learned in that webinar, all stemming from five questions he has developed to get the most information from your team members during a stay interview, which he calls the "SI 5."Besides offering these five key questions, Mr. Finnegan convinces the reader that the stay interview is necessary, shows how to prepare for the stay interview, charts probing questions to follow up on the SI 5, and gives advice on developing stay plans with team members. Several managers with whom he has worked also give accounts at the end of the book.For the length of the book, he has only included the most necessary information which appears to have covered much of what managers would expect to hear from their teams. I would recommend this to any manager or HR professional serious about improving retention.

Reviewer: S. Merbach
Rating: 5.0 out of 5 stars
Title: Wondering why your valuable employees may quit? Ask Them!
Review: This guide is easy for managers at any level of experience to use to have impactful one-on-one conversations with each member of their team. It provides a clear process, simple questions, and many best practices. Turnover is expensive and disruptive. This useful book helps implement Stay Interviews with existing employees. I think it is better to ask employees when the last time they thought about leaving before they just quit or worst just don't show up. Then as a leader, I can surely find something that would make a difference so they stay with our organization longer. Good action planning tips in the book too.

Reviewer: MarthaB
Rating: 4.0 out of 5 stars
Title: Great primer on the subject.
Review: This became my company's guide to doing Stay Interviews for the first time. It wasn't easy, but we did get some good information.

Reviewer: Lisa Marie Boucher
Rating: 5.0 out of 5 stars
Title: Great book
Review: Short and insightful. We will definitely be using this at our organization

Reviewer: Michael J. Berry
Rating: 5.0 out of 5 stars
Title: A valuable resource
Review: This is a valuable tool in trying to retain and motivate employees. It is a clear template for empowering management and employees through understanding the employees needs and addressing their concerns.

Reviewer: Lex D Landers
Rating: 3.0 out of 5 stars
Title: Not a bad introductory book on the material
Review: The book does a pretty good job outlining what constitutes a stay interview and the purposes behind it. Just didn't seem to go deep enough into the material.

Reviewer: Teresa Pougnaud
Rating: 5.0 out of 5 stars
Title: Good book
Review: Good book

Reviewer: Alyse P. Norville
Rating: 5.0 out of 5 stars
Title: HR Professional’s Best Resource!
Review: Best book ever. Great reference tool!

Reviewer: Amazon Customer
Rating: 5.0 out of 5 stars
Title:
Review: Great book for HR professionals.

Reviewer: Manageris
Rating: 4.0 out of 5 stars
Title:
Review: Même si les proportions sont variables selon les études et selon les pays, il n’en demeure pas moins que l’engagement des collaborateurs est faible et qu’il baisse constamment… Vous avez dans vos équipes une majorité de personnes qui sont démotivées et/ ou sur le départ : comment renverser la tendance ? L’auteur pointe l’impact discutable des initiatives qui visent à faire de l’environnement de travail une« Great Place to Work » et fait le choix de remettre le manager au cœur des actions à mener.L’ouvrage encourage les managers à prendre l’initiative d’entretiens en tête-à-tête qui n’ont rien à voir avec les entretiens annuels ou les plans de développement.Ils reposent sur le présupposé que votre collaborateur est le mieux placé pour savoir ce qui le motive à rester et à s’engager pleinement. Plutôtque de mener de grandes enquêtes annuelles de satisfaction, commencez par poser la question directement à vos équipes ! L’auteur recommande ainsi de poser des questions ouvertes et franches, d’oser demander : « Qu’est-ce qui te fait rester dans ce poste ? », « Ladernière fois que tu as eu envie de partir, qu’est-ce qui en a été le déclencheur ? » et enfin : « Que puis-je faire pour améliorer ta vie professionnelle ? ». Bien évidemment, ces entretiens nécessitent d’être préparés, par exemple en recensant les ressources disponibles au sein de votre entreprise. Pour autant, efforcez-vous d’en faire un entretien de découverte en évitant de vous appuyer sur vos hypothèses. Vous pourriez être très surpris par les sources de motivation de vos collaborateurs ! La réussite de ces entretiens repose en grande partie surle climat de confiance que vous aurez su établir auparavant.Cet ouvrage se veut très concret, il propose de nombreux exemples de mises en situation et de questions à utiliser. C’est un rappel utile du rôle clé joué par le manager de proximité dans l’engagement de ses collaborateurs, là où certains pensent parfois que « c’est le travail des RH » !

Reviewer: Ralph
Rating: 5.0 out of 5 stars
Title:
Review: Great Book! Gave one to all my managers.