2024 the best rental car company review
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(as of Dec 24, 2024 13:19:09 UTC - Details)
What’s the secret to wowing your customers while maintaining a loyal and dedicated workforce? No one knows better than Enterprise, the nation’s #1 car rental company. Drawing upon the time-tested strategies that have propelled Enterprise from a single location in St. Louis into a $9 billion global powerhouse, EXCEEDING CUSTOMER EXPECTATIONS reveals how to:
• Actively seek out unsatisfied customers and quickly turn them into loyal fans
• Hire smart people and train them from the ground up
•Develop methods to reduce costs and add value for your customers in every interaction.
• Grow your business by rewarding employees with financial incentives, forming strong partnerships, and focusing on the long-term
• Thrive during tough economic times by bringing new advantages to the market
• Cultivate a fun and friendly workplace where teamwork rules
In EXCEEDING CUSTOMER EXPECTATIONS, noted business author Kirk Kazanjian reveals how your company can consistently outperform and outsmart the competition by following a simple philosophy espoused by Enterprise founder Jack Taylor: “Take care of your customers and employees first, and the profits will follow.” Winning customer loyalty is like running a marathon–not a 100-yard dash. By mastering this principle, Enterprise has earned not only record profits, but also received numerous awards for customer service and earned an enviable reputation as one of the world’s best companies to work for.
EXCEEDING CUSTOMER EXPECTATIONS imparts timeless lessons on satisfying both customers and employees that you can put to use right away, no matter what your business or industry.
Publisher : Crown Business; 1st edition (January 16, 2007)
Language : English
Hardcover : 256 pages
ISBN-10 : 0385518323
ISBN-13 : 978-0385518321
Item Weight : 13.6 ounces
Dimensions : 5.69 x 0.98 x 8.52 inches
Reviewer: John A. Michailidis
Rating: 5.0 out of 5 stars
Title: An extraordinary peek into the inner-workings of one of the world's great companies!
Review: In a world where corporate giants (e.g.: Bank of America, Wells Fargo, JP Morgan/Chase, Goldman Sachs) and the executives who populate them have been revealed to be the lowest form of human filth (they lie, cheat, and steal as a regular course of business and then they pay off the politicians to avoid prosecution) this book offers an extraordinary peek into the inner-workings of one of the world's great companies! They are ruled by, honor, integrity, customer service, fair pricing, and doing what is right - always! Simply refreshing!
Reviewer: Dan Sullivan
Rating: 5.0 out of 5 stars
Title: Ummm
Review: Itâs a book about enterprise ...whatâs not to love
Reviewer: Monty Rainey
Rating: 4.0 out of 5 stars
Title: Good Book. Wrong Title.
Review: EXCEEDING CUSTOMER EXPECTATIONS by Kirk Kazanjian may be viewed in a variety of ways. Many will consider this book nothing more than a marketing campaign, and in large part, they would be correct. However, I find no fault in that. If that were the intention of the people at Enterprise, it is ingenious. They certainly won my loyalty, not that I ever have much need to rent a vehicle, but if I ever do,....Others might view this book just as the title opines, an instructional treatise on customer service. They too would be correct, but only to a certain degree. I say that because I found the book to be more of a business model. In fact, I would say this book is broken down thusly; 50% business model, 30% Enterprise company history and 20% customer service. Therefore, my only big knock on this book is the title, which leads the reader to believe customer service is the primary focus here. It is not. That is not to say, however, that readers will not glean valuable information on customer service, just not as much as this reader would have liked.The book reads well and Kazanjian is to be commended for his work, but I do not believe the story paints quite the intended picture. I found in large part, the Enterprise Company bumbled its way into prosperity because a few headstrong employees refused to follow company policy! A good example is the Enterprise "we'll pick you up" mantra. I won't give too much of the book away, but this and other business innovations within the company happened by chance. Please do not mistake this as ridicule of the company. Enterprise is certainly a gem in today's marketplace, just understand that according to this book, much of the company's success wasn't planned that way. Perhaps that in and of itself is what has made them successful; their ability to adapt.I would like to make one other observation about the title of the book. My fear is that many will miss out on this book because of the title. This is an excellent resource for constructing a business model and is, at best, a mediocre source on customer service. If you are on a quest for knowledge on "exceeding customer expectations" you will likely be disappointed here as there are certainly more informative volumes available.
Reviewer: knitkap
Rating: 5.0 out of 5 stars
Title: Five Stars
Review: good book for new college grad
Reviewer: J. Carollo
Rating: 3.0 out of 5 stars
Title: Good Book, but not applicable to everyone.
Review: This is a great book if your desire is to learn about Enterprise and it's history. However, I don't see it as a guide to other businesses as the majority of it's pages are Enterprise specific. Furthermore, it speaks of how "wonderful" a company Enterprise is with grand opportunities for it's employees, however, after having personally speaking with a former Enterprise employee I learned that the opportunities that were once there don't exist quite at the same level as when the company was younger. At any rate, the Enterprise story is a very interesting and impressive one. If you want to read about how this company went from having one Missouri location with just one employee to having 6000 locations worldwide and 70,000+ employees in just 55 short years then this book is a must read. Well written.
Reviewer: S T Cameron
Rating: 2.0 out of 5 stars
Title: Too Much Company Propaganda
Review: Although there is some good information in this book, it is hidden behind a gushing view of the one company used as an example, Enterprise. It is obviously just a book about Enterprise, but without any hint of objectivity. The title should have been "Enterprise: An Almost Perfect Company". If I had known that prior to reading it, I would have had a much different expectation.A few other annoying habits in this book include:1. End every section with a list of ideas just presented in the chapter.2. Always remind the reader how great Enterprise is.3. Pound it into our brains....18. Make sure every list is a really, really long list.
Reviewer: Paul E. Dowaschinski
Rating: 5.0 out of 5 stars
Title: Five Stars
Review: Good writer.
Reviewer: SSP
Rating: 5.0 out of 5 stars
Title: "Pick Up" Your Customer Service!!!
Review: This book is AWESOME! Although Enterprise is a car rental company, many of their methods can be successfully applied to other businesses. Another great companion book to this is The Ultimate Question by Fred Reicheld. They both make the assertion that you have to turn first time customers into "promoters" who will return AND bring others with them. When I need to rent a car I will Pick Enterprise...They Pick Me Up!!!
Reviewer: Hassan O Balubaid
Rating: 4.0 out of 5 stars
Title:
Review: Good
Reviewer: Utashna Sumputh
Rating: 4.0 out of 5 stars
Title:
Review: This book relates in details, how Rent-a-car started and went on to become one of the largest car rental companies around the world. What I truly loved was that the business owners stand by their values, and show how it is possible to run a large prospering business, based on honesty, and not compromising on your values.