2024 the best restaurant review

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(as of Nov 21, 2024 21:15:09 UTC - Details)

Surprise - you’re in charge now! Steady money and new opportunities awaited as you moved up from server or bartender to front-of-house manager. But too often, restaurant management find themselves leading with minimal training, a ton of responsibilities, and no clue how to improve. You’ve run the Friday night rush, you’ve juggled expectations of staff and guests - but have you figured out how to improve while keeping the restaurant profitable?

In The Surprise Restaurant Manager, learn from Ken McGarrie, a restaurant operator who has helped launched dozens of successful restaurants, as he gives you the tools to master the unexpected challenges managers face every day. Get help on the fly with real-life examples, straightforward strategies, and expert insight to better leadership. This is your guide to restaurant industry success beyond basic food knowledge and inventory counts.

You’ll learn:

How to locate quality candidates and interview effectively, including eight signs you shouldn’t extend an offer - from subtle clues to outright red flags.Tips on ways to support your staff during challenging situations and how to use genuine suggestions to develop more effective hospitality skills.Common communication mistakes that guarantee FOH turnover and increase work stress - and how to avoid them.Proven steps to upgrade your table touch and salvage every negative guest experience, including guaranteed methods to improve your restaurant’s online reviews.How to embrace blunt criticism, work effectively with strong personalities, and avoid professional burnout.

Success as a restaurant manager is a constant quest to level up your game and your team - without sacrificing your sanity along the way. Get The Surprise Restaurant Manager now for the advice you needed - before you got the keys!

Reviewer: Amy Wilkinson
Rating: 5.0 out of 5 stars
Title: GREAT read for any manager!
Review: Let me start with the fact that I do not work in the hospitality/restaurant industry BUT I am a manager in healthcare (and I enjoy eating out, naturally). "The Surprise Restaurant Manager" surprised me (pun intended) in how relatable it is across all management, hospitality or otherwise. I often look for management type books to inspire me to lead my team at work and this one definitely inspired me and gave me ideas on how to improve my own work so the team will excel.We ALL have customers and we ALL have teams to lead, as a manager that is true no matter the industry. I LOVED that this book touched on the many aspects of management: people engagement (staff and customers), competition, opportunities for growth, success or sales, and how to balance it all with your own personal life too. The examples in the chapters were great and relatable...and I really liked how each chapter concluded with a Chapter Review and bulleted Bottom Line items! It makes it easy to go back and reference when I need inspiration and direction. I hope that I get to visit the venues that Ken McGarrie has helped open because I'm sure the experience will be top notch! Thank you for sharing your knowledge with all managers!

Reviewer: The Marchands
Rating: 5.0 out of 5 stars
Title: Awesome restaurant book
Review: My personal favorites have been setting the table and Unreasonable Hospitality, but this one might take the cake. I am going to recommend it to all my newer manager hires. It is a great read

Reviewer: Tony
Rating: 5.0 out of 5 stars
Title: Very practical
Review: This book is amazing, real experience.It would be great if the book talks more about managing costs and shifts

Reviewer: Andrea Delmore
Rating: 5.0 out of 5 stars
Title: Great read & full of practical information even for experienced managers
Review: Picked this one up somewhat reluctantly as I’ve been in the bar/restaurant business for over 30 years. I tend to stay away from these as they’re typically geared toward “hospitality management students” written by people with little to no real world experience. Within the couple of chapters, however, the fact that there’s “always more to learn” was abundantly clear. Well written, fun read and full of fantastic insight even for seasoned vets of our industry. Likely going to be required reading for any of my managers from here on out.

Reviewer: T. Eisenberg
Rating: 4.0 out of 5 stars
Title: good stuff… not uncommon knowledge but a good read
Review: Nothing crazy original here just a nice handbook of sorts that really keep the focus on best practices for managers in many situations running a restaurant

Reviewer: Michael Bailey
Rating: 5.0 out of 5 stars
Title: Where was this 10 years ago?
Review: I own a bar and a restaurant in New York City and The Surprise Restaurant Manager has been an incredible resource for me. It was recommened to me by the chef at my restaurant who recently heard McGarrie guest speak at the International Culinary Institute. To be honest, I've gotten more out of this book and any other hospitality or management book i've read in the past.I became a surprise manager about 12 years ago and I had to learn by trial and error at a young age. Our industry is full of hospitable individuals but it can be very closed off when it comes to sharing operational advice or providing mentorship. Without much direction I made a lot of mistakes along the way and I found myself panicking when staff would leave or sales would drop. After reading (and re-reading) chapter 9 "How to Lose Good People" I finally noticed a lot of the mistakes I was making with my teams and I have since adjusted my style.There are so many similar management lessons in this book that you can apply in your work. I've been doing it and I'm noticing the results. McGarrie says, “I define my failures by those people I didn’t help and whose lives were not improved by my involvement" p76. This couldn't be more spot on.

Reviewer: Lauri Lamica
Rating: 5.0 out of 5 stars
Title: Great read
Review: Very helpful in my fareer

Reviewer: Kathie W.
Rating: 5.0 out of 5 stars
Title: Wish I’d had this ten years ago!! Great!
Review: It’s one thing to know the industry in such depth—it’s a completely different thing to be able to communicate so easily and effectively about real-world situations; Ken McGarrie is able to do both—brilliantly! The big surprise for me is how much fun it was! Totally relatable, super-charged with information—The Surprise Restaurant Manager is an absolute must-read.

Reviewer: Gunars
Rating: 5.0 out of 5 stars
Title:
Review: Focuses on soft side (people management) side of the restaurant / bar business with a ton of practical points, topics, aspects, points of attention & solutions for those situations. Now I wonder if there is something similar from him on starting a restaurant & things like stock management.No excuse for not reading this one! All packed in short sections & easy find guide!

Reviewer: shayne ogden
Rating: 5.0 out of 5 stars
Title:
Review: Great advice throughout, this book should be a requirement in your companies management development plan.