Price: $1,599.95
(as of Oct 21, 2024 17:31:13 UTC - Details)

Breville Dual Boiler Espresso Machine BES920XL, Brushed Stainless Steel
Please refer to user guide or user manual or user guide (provided below in PDF) before first use
Reviewer: Andrew Smith
Rating: 5.0 out of 5 stars
Title: Amazing espresso machine!
Review: Can't imagine a better espresso machine. The PID temperature-controlled head is unique for a consumer machine and critical for pulling shots perfectly. The customizable controls, easy-to-use interface, and excellent knobs and buttons make the whole process of espresso making a breeze. Upgraded from a 20 year-old Gaggia Classic, so I'm still getting used to the machine, but no longer is the machine itself the weak point in my journey to pull the perfect shot. (Now it's the grind, age of the beans, evenness of the grounds, strength of the tamping, etc. etc.). So convenient to be able to pull the shot and steam the milk for my lattes at the same time. Takes less than a minute to heat up a cup of 40-degree milk to 160 degrees, and the foam is perfect. Worth the splurge!

Reviewer: R. Adams
Rating: 5.0 out of 5 stars
Title: Solid choice, great support from Breville
Review: I purchased the dual boiler back in 2015, and since then this machine has been making 1-2 double shots almost daily. I get great crema and consistent shots from it and it's super easy to clean. But it doesn't clean itself, so be prepared to buy water filters (BWF100) and cleaning tablets (e.g. Urnex Cafiza) to keep your machine running.Clean this machine regularly and measure your grounds, either using the included tool or by using a grinder with finely-tunable output settings. Doing so will help the machine last a lot longer.No problems in 4 years, up until now. And great support:Just recently, the quality of shots really went to crap, and it turned out I had a cracked Inner Shower Screen. This is a rigid, black plastic screen that fits above where the portafilter locks into place. From bottom to top, it goes portafilter - teflon washer - inner shower screen. I don't typically measure my grounds and this might've been the cause. The replacement screen was unavailable direct from Breville.com. I found a replacement screen on Amazon for $30, obviously someone trying to make an easy profit. I made a phone call to Breville, and spoke with a knowledgable and friendly product support specialist who right away processed an order for a replacement Inner Shower Screen. It arrived a few days later at a total cost of $0.00. I installed it and was once again making great espresso.Fast forward a week or two, the bolt that connected the teflon washer to the inner shower screen sheared off completely (photo). From my understanding this likely happened because I'd over-tightened the bolt (something the first representative had even warned me about!). This was really disappointing because I was pretty sure it would require disassembly. The next weekend I took the unit apart, following instructions from a YouTube video and taking photos as I proceeded. I'm a DIY guy but even I had a hard time exposing the group head assembly, drilling a small hole in the sheared bolt, and using an extractor bit to remove it. But it worked, and I was able to reassemble the unit without any major problems (I did drop and lose a screw, but fortunately only had to turn it over and shake *once*).I called Breville today to inquire about getting a replacement bolt, and figured I'd get another to be safe, and an extra shower screen just to be safer. Victor, the gentleman I spoke with, was just as courteous and knowledgeable as the previous representative with whom I'd interacted. I just received a confirmation e-mail indicating Breville is sending two new shower screens and two new bolts, at no cost to me.I'm going to try to get another four years from this machine. But if I can't, my next espresso machine will also be a Breville!

Reviewer: DeeKay
Rating: 1.0 out of 5 stars
Title: Great Machine - when it works. Poor customer support. Now I own an broken Espresso maker.
Review: I bought this product end of 2018, so this is truly a long term report.The first year was great. The feature set of the machine is perfect for me. It has just the right degree of automation, e.g. pre-infusion times. The Espresso it makes is tasty, not best in class, but for daily use very much enjoyable.And that was the reason why I bought that machine: A perfect blend of features and achievable results, for what I need.The problems started exactly 1 month after end of warranty - of course. It started making noises that sounded like steam is leaking on the inside. Shortly after small amounts of water would come out of the machine through the housing (see picture). I called customer support and they offered a free repair. This meant I had to live without the machine for a couple of days and go through the efforts of packing and shipping it. But stuff happens, so far so good.I received the repaired machine, all worked - for a year. And then the same as first time happened. After a long and exhausting email exchange and several phone call I could send in the machine a 2nd time for free repair.Currently I have the same problem again! Nine months after I got the machine back. Customer support refuses to do anything about it. They offer to repair for cost. To fix an obviously systematic problem that occurs on regular basis. There I am now. A broken machine and no desire from Breville to help in a customer friendly way.BTW, I own Espresso makers for many years, know how to clean and maintain them. This definitely is not the problem. The total opposite, after de-scaling the problem got worse, which clearly shows that there is a leak.

Reviewer: Susan B
Rating: 5.0 out of 5 stars
Title:
Review: This machine will not disappoint. It has a lot of features we don't use but what we do like is that it has an automatic start in the morning so we don't have to wait before being able to brew espresso or steam milk. If we did want to brew something without the machine being on, it only takes about 5-7 minutes to warm up. Being able to steam milk and dispense espresso at the same time is great. We've had this product for seven months, it's used every day and so far, it's great.

Reviewer: Mike Castruita
Rating: 5.0 out of 5 stars
Title:
Review: Excelente calidad

Reviewer: Amazon Customer
Rating: 5.0 out of 5 stars
Title:
Review: Love this espresso machine. Highly recommend it!

Reviewer: Nadine
Rating: 1.0 out of 5 stars
Title:
Review: You can customize so much on the machine but the built quality is horrible. I will be sending it back for repair for second time in less than a year. Breville will keep fixing, but not replacing the machine and so I’ll be out of a machine as soon as warranty expires. Although I have been so careful by only using distilled water and third wave water packs, machine first leaked and had the o-rings replaced and now the water just empties a few times a week when I turn on the machine (see video). Steam is also not super powerful but that is something I can live with given the price of the machine. Save your money and look elsewhere.

Reviewer: DWN
Rating: 5.0 out of 5 stars
Title:
Review: This machine simply makes the best espresso and cappuccinos I have had. It is easy to use and can be adjusted in every way if desired to ultimately make espresso anyway you wish. The issue is that the machine will expose the weakness in commercially brought beans, like the ones from Starbucks or Costco. You simply need freshly roasted beans other wise the espresso will likely be under extracted and taste poor. The other issue I had was water leaking out. The first time I used it, it leaked water. For the first week or so there was always a puddle of water near the back corner. I thought about exchanging it, but waited a couple of weeks and suddenly it quit leaking. Maybe the connections just needed to self seal. In any case it no longer leaks and the machine works perfect. I would definitely recommend this machine to any one. Remember you need to use freshly roasted beans and have a good conical burr grinders to get the best results.