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The Right Phrase for Every Situation . . . Every Time
Communication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization.
Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in today’s workplace, where collaboration, cooperation, and personalization are critical to building an efficient, productive work environment. Learn the most effective language for:
Setting a tone of mutual trust and respectDealing with difficult employees and delicate problemsConducting interviews and performance reviewsEmpowering your peopleDisciplining workers or terminating employment
From the brand
As a leading global education company, our mission is to partner with educators, learners, and professionals to help them access all the value that education can offer, no matter where their starting points may be.
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Publisher : McGraw Hill; 2nd edition (July 9, 2010)
Language : English
Paperback : 208 pages
ISBN-10 : 007174231X
ISBN-13 : 978-0071742313
Item Weight : 2.31 pounds
Dimensions : 5.1 x 0.5 x 8 inches
Reviewer: Katie King
Rating: 5.0 out of 5 stars
Title: Very good book!
Review: I was pretty much thrown into a management position with no training what so ever. It's been a tough road and even after 8 years I still run into difficult situations that I'm not quite sure how to handle. With every new employee comes a new set of situations that I've never encountered before. This book is a fabulous tool with phrases that can be used when speaking with employees. This book covers so many different situations from phrases to help motivate staff, to phrases that can help you when discussing difficult personnel issues like employment terminations or performance problems. When I got the book in the mail, that evening I went through it and highlighted and flagged certain sections and phrases that I felt would be beneficial. The very next day I was confronted with an issue with one of my staff and when I spoke to that person I even used some of the phrases I got from the book. Although it's not a substitute for good management training (which I wish I had gotten before being thrown into that role), along with learning as I go, this book is going to be very helpful. I have already purchased two of the other books in this series "Perfect Phrases for Performance Reviews" and "Perfect Phrases for Dealing with Difficult Situations at Work". I would highly reccomend this book to anyone in a management or supervisory position.
Reviewer: Jackie
Rating: 5.0 out of 5 stars
Title: Great buy
Review: This is great for first time leaders like me. I don't supervise a lot of people. My group is small and intimate. But I still like to know how to approach them with questions and how to word them. This book is great for that!
Reviewer: Flowerdiva
Rating: 4.0 out of 5 stars
Title: Basic phrases that we have all hears in one convenient book
Review: Solid phrases. We have all heard these and they do not have the power to inspire. They are basic starter phrases for manager. If this is new for you - this book is a great resource. If you are an experienced manager please use these in combination with insights about the specific situation. this means facts, specifics relating to what the outcome would like, metrics, and compliments for the work that does work. You are going to need to do a bit more work than memorize phrases.
Reviewer: Melissa Warncke
Rating: 5.0 out of 5 stars
Title: Favorite series
Review: My favorite leadership bookSeries
Reviewer: KCG
Rating: 3.0 out of 5 stars
Title: Well Written
Review: These books are well written. I'm not sure if I ever used anything out of this one.
Reviewer: beccapullon
Rating: 5.0 out of 5 stars
Title: A must have!
Review: As a new manager, this book has helped me deal with several issues. I wish I had owned it several years back and some situations would have had better outcomes. I keep it close for reference at all times. It is so important to hear your employees and understand them. I work with different age groups of professionals, and I strive to communicate effectively with each of them. This book is a wonderful tool and has enabled me to communicate better! Thank you!
Reviewer: Renshon Owensby
Rating: 5.0 out of 5 stars
Title: This book is what I needed.
Review: I just became a Supervisor & did not no how to connect to the employees
Reviewer: Evon Davis
Rating: 4.0 out of 5 stars
Title: Relevant Phrases
Review: Like the book.
Reviewer: @cybervix
Rating: 5.0 out of 5 stars
Title:
Review: Very good book, for beginners in PM.
Reviewer: Candy creme
Rating: 5.0 out of 5 stars
Title:
Review: As a new manager this book helped me look at different ways of communicating with my team members by the use of standardise phrases. Particularly for challenging characters of my team as I was dealing with employees who have been in the organisation for a long period of years spanning from 10 to 35 years. Some were very resistant to change which enable me to do with awkward situation.
Reviewer: Julie
Rating: 5.0 out of 5 stars
Title:
Review: Great for supervisors and managers
Reviewer: Amazon Customer
Rating: 5.0 out of 5 stars
Title:
Review: 5 star
Reviewer: Amazon Customer
Rating: 4.0 out of 5 stars
Title:
Review: This is a great book with practical phrases that are easy to translate into real world situations.
Customers say
Customers find the book helpful for managers in various situations and events. They appreciate the clear, topical language and straightforward suggestions that are easy to understand. The book is described as simple, uncomplicated, and down-to-earth by customers.
AI-generated from the text of customer reviews