The moment of shipping and estimated delivery times are mentioned on the product pages and in the FAQ’s.
Delivery periods do not begin before the date of payment of the invoice. Speed deliveries are sent within two office days after the settlement of the amount(s) due. The extra cost for a speed delivery is indicated during the ordering process.
Kindekeklein will inform you within the delivery period if there will be a delay.
The products will be delivered to the address you have stated on the order form. It is your responsibility to supply the correct address when placing the order. In case of delivery to the wrong address any judicial and extrajudicial costs reasonably incurred by Kindekeklein shall be for the customer’s account.
Kindekeklein is responsible for the risks (in particular of theft or damage) concerning the products until the effective date of delivery unless otherwise agreed upon in writing.
You have the right to cancel your order within the cancelation period of 14 office days beginning on the day after the day on which you received the goods. You may return your package to Kindekeklein within that cancelation period. Please expedite your cancelation; it will be appreciated.
Please return the product(s) accompanied by the invoice number/order number and your name. Returns without this information will not be processed.
The return is at the expense of the customer.
It is only possible to return (the) unused product(s) in their original form and packaging. Please be careful with the product(s) and the packaging. It is only permitted to unwrap the product to the extent required to determine whether you wish to withdraw your purchase. Fabrics must be folded in the same way you first encountered them upon delivery.
If you have not taken reasonable care of the packaging and/or product(s), all costs reasonably incurred by Kindekeklein shall be for the customer’s account.
Kindekeklein will reimburse you within a maximum of thirty (30) days after the canceled goods have been received, (possibly) after deduction of costs for unreasonable care.